x111e Privacy Policy – How We Handle Your Personal Data

1 About This Policy

This Privacy Policy explains how x111e collects, uses, stores and protects personal information when you visit the x111e website, use the x111e mobile app, register an account, make a deposit in PKR, place bets or access any other service offered through the platform.

By creating an x111e account or using the platform in any way, you confirm that you have read and understood this policy. This document should be read alongside the Terms and Conditions, which govern the overall use of the platform.

x111e is committed to handling your personal data responsibly. We only collect what is genuinely needed to operate the platform, process your transactions and keep your account safe. We do not collect data for its own sake and we do not sell your information to third-party marketers.

2 Data We Collect

The information x111e collects falls into two categories: information you provide directly and information collected automatically when you use the platform.

Information you provide directly:

• Full name and date of birth (required at registration for identity verification)
• Contact details — mobile number and email address
• Payment information — your JazzCash number, Easypaisa account, Raast ID, or bank account details used for deposits and withdrawals
• Identity documents submitted for account verification when requested
• Any messages or queries you send to x111e support via live chat

Information collected automatically:

• Device information — device type, operating system, browser type and version
• IP address and approximate location data
• Session data — pages visited, time spent, features used, bets placed
• App usage data when you use the x111e Android app
• Cookie and tracking data as described in Section 5

3 How We Use Your Data

x111e uses your personal data for specific, legitimate purposes. We do not use your data in ways you would not reasonably expect given the nature of an online gaming platform. The main purposes are:

• Account management: creating, maintaining and securing your x111e account.
• Payment processing: handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods.
• Identity verification: confirming you are 18 or over and that your account details are accurate.
• Fraud prevention: detecting and preventing duplicate accounts, bonus abuse, money laundering and other prohibited activities described in the Terms and Conditions.
• Customer support: responding to queries, complaints and account issues via live chat.
• Responsible Gaming: monitoring activity to identify signs of problem gambling and applying self-exclusion or limit tools when requested.
• Platform improvement: analysing how players use x111e to make the experience better — for example, improving the Cricket betting interface or Fish Games loading speed.
• Communications: sending you important account notifications, security alerts and, where you have opted in, information about promotions and bonuses.

x111e does not use automated decision-making that produces legal or similarly significant effects on players without human review. If your account is flagged for investigation, a member of the x111e team reviews the case before any action is taken.

4 Payments & Third Parties

To process PKR deposits and withdrawals, x111e works with third-party payment providers including JazzCash, Easypaisa, Raast and partner banks. When you initiate a payment, the relevant transaction details are shared with the chosen payment provider so they can process the transfer. Each payment provider operates under its own privacy policy and data practices — x111e is not responsible for how those providers handle your data once a transaction has been initiated on their systems.

x111e may also share data with third parties in the following limited circumstances:

• With identity verification partners when age or identity checks are required.
• With fraud prevention services to protect the platform and its players.
• With technology service providers who help operate the platform infrastructure — these partners are contractually required to handle data securely and only for the purposes x111e specifies.
• Where required by applicable law or in response to a valid legal request.

5 Cookies & Tracking

x111e uses cookies and similar technologies to keep the platform working properly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website. Cookies themselves do not contain personally identifiable information, but they can be linked back to your account or device.

The types of cookies x111e uses include:

• Essential cookies: required for the platform to function — for example, keeping you logged in during a session or remembering your deposit method preference.
• Analytics cookies: help x111e understand which pages and features are most used, how long sessions last, and where players drop off — this data is used in aggregate and is not tied to individual identities.
• Security cookies: used to detect suspicious activity such as multiple login attempts from different locations.

You can control cookies through your browser settings. Disabling essential cookies may affect the functionality of the x111e platform — for example, you may be logged out more frequently or your preferences may not be saved between sessions.

6 Data Security

x111e takes the security of your personal data seriously. The platform uses industry-standard encryption for data in transit and at rest. Payment details — including your JazzCash number, Easypaisa account or bank information — are handled through secure, encrypted channels and are never stored in plain text.

Access to personal data within x111e is restricted to staff members who need it to do their jobs. All staff with access to player data are trained on data handling responsibilities and are bound by confidentiality obligations.

• SSL/TLS encryption is used for all data transmitted between your device and x111e servers.
• Passwords are stored using one-way hashing — x111e staff cannot see your password.
• Account activity is monitored for unusual patterns that may indicate unauthorised access.
• Security incidents are investigated promptly, and affected players are notified where required.

While x111e takes all reasonable precautions, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password and never share your login credentials with anyone.

7 Data Retention

x111e retains your personal data for as long as your account is active and for a reasonable period after account closure. This is necessary for a number of reasons: resolving any outstanding disputes, maintaining transaction records, and complying with fraud prevention obligations.

When data is no longer needed for any legitimate purpose, it is securely deleted or anonymised. Anonymised data — where it is no longer possible to identify you from the data — may be retained for longer periods for analytics and platform improvement purposes.

• Account data is retained for the duration of the account plus a reasonable post-closure period.
• Transaction records are kept for the period required for financial record-keeping purposes.
• Support chat logs are retained for a limited period to resolve any follow-up queries.
• You can request deletion of your data at any time — see Section 8 for details.

8 Your Rights

You have meaningful rights over your personal data held by x111e. These rights are not complicated to exercise — if you want to use any of them, simply contact x111e support via live chat and make your request clearly.

• Right to access: you can request a copy of the personal data x111e holds about you.
• Right to correction: if any of your data is inaccurate or out of date, you can ask us to correct it.
• Right to deletion: you can ask x111e to delete your personal data. We will do so unless we are required to keep it for legal or fraud prevention reasons.
• Right to restrict processing: in certain circumstances, you can ask us to limit how we use your data while a query or complaint is being resolved.
• Right to withdraw consent: where processing is based on your consent — for example, marketing communications — you can withdraw that consent at any time.
• Right to object: you can object to your data being used for analytics or profiling purposes.

x111e will respond to data requests within a reasonable timeframe. In most cases, straightforward requests are handled within a few business days. Complex requests may take longer, and we will keep you informed of progress.

9 Children's Privacy

x111e is strictly an adults-only platform. You must be at least 18 years old to register an account or use any part of the service. x111e does not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account, that account will be closed immediately and any associated data will be deleted.

If you believe a minor is using x111e, please contact support via live chat immediately so we can investigate and take appropriate action. Keeping underage players off the platform is a shared responsibility — if you are a parent or guardian, please be aware of the online gaming services your household members are using.

10 Policy Changes

x111e may update this Privacy Policy from time to time to reflect changes in the platform, payment methods, or data handling practices. When meaningful changes are made, the "Last updated" date at the top of this page will be revised and, where appropriate, active players will be notified via the platform or account dashboard.

Continued use of x111e after updated policy terms have been posted constitutes your acceptance of those changes. We recommend checking this page periodically, especially if you have questions about how your data is being used.

11 Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how x111e handles your personal data, the easiest way to get in touch is via the live chat feature available on every page of the platform. Our support team is available around the clock and will direct your query to the right person if it requires further review.

You can also reach the x111e team by email. Contact details are displayed in the footer of this page. Please include your registered account username or mobile number in any data-related enquiry so we can locate your records promptly and respond accurately.